Resident FAQs

Properties are generally rented on a first-come, first-served basis with a completed application and required fees; to improve your chances in the Central Texas market we recommend submitting your application promptly through our online resident portal so StarPointe can begin resident screening and confirm availability.

Move-in costs vary by property—typically you will pay the first month’s rent and a security deposit before occupancy, and some units also require last month’s rent; exact move-in requirements are listed on each listing and confirmed during the leasing process.

Applicants must be of legal age to sign a lease, which is usually 18 years or older, and must provide valid identification and required documentation during resident screening.

Security deposits are generally refundable after move-out inspections, provided there is no damage beyond normal wear and tear and all lease obligations are met; deductions may apply for unpaid rent, repairs, or excessive cleaning to protect owner ROI.

A cosigner may be required when an applicant does not meet income, credit, or rental history standards; cosigners must meet financial qualifications and sign a guarantor agreement to support approval.

Apply online via our integrated resident portal or in person—applications require a completed form, application fee, proof of income, ID, and any other supporting documents used for resident screening and lease approval.

Rent can typically be paid online through the resident portal, by ACH/automatic bank transfer, or by check/money order according to the property’s specified payment options to streamline rent collection and payment tracking.

Review your lease and contact property management before bringing a pet—many properties allow pets with prior approval, a pet deposit or monthly pet rent, and breed or size restrictions; StarPointe’s pet policies balance resident needs with owner protection and maintenance coordination.

Leases hold all named residents responsible for the full term; if one roommate wishes to remain, they must qualify independently or the departing resident must find an approved replacement and coordinate a lease amendment with management.

Consult your lease for the required written notice period and submit your intent to vacate by the deadline—notifications can be submitted through the resident portal to ensure timely processing and a coordinated move-out inspection.

StarPointe coordinates routine maintenance and repairs as part of our full-service property management; residents should promptly submit requests through the portal for non-emergency or emergency issues, while costs for damages caused by resident negligence or misuse are typically the resident’s responsibility.